By placing an order, you agree to our terms and conditions:
Payment Terms: Buyer must pay in full before order is shipped. We require a credit card to be provided when an order is placed. We accept major credit cards. For wholesale orders, we will place a courtesy call or send an email to you once your order is ready to ship to advise you that we will be charging your credit card.
Shipping: We will place a courtesy call or send an email to you once your order is ready to ship to let you know we will be charging your credit card. We make every effort to ship your order complete, however we can not guarantee it. All shipments are shipped via UPS, FEDEX or USPS Ground. We will send your shipment WITH insurance unless you notify us not to. We will provide you with a tracking/reference number. If your shipment is lost or stolen, and insurance is not purchased, you will need to contact the carrier to make a claim. If you refuse to accept your order once it has been shipped, you will be responsible for ALL shipping costs and your order will not be refunded.
Returns/Cancellations/Exchanges/Store Credit: We do not accept returns on wholesale orders. We produce the beautiful garments on your order form based on the sizes, styles, and colors that you requested. We purchase our fabric and produce the garments specifically to your request. We can only accept cancellations within three (3) days after an order is placed. Any orders that are refused, cancelled, returned or unpaid for any reason are subject to a 50% restocking fee charge that’s non-negotiable and non-refundable. Any damages must be reported upon receipt and reviewed immediately. You must notify us within three (3) working days of receiving the shipment. Due to the nature of our production method, limited-edition fabrics and trims from our suppliers and high demand on particular styles, some products may vary slightly without compromising the overall unique look and excellence of their beautiful designs of the style (s) and the distinctive Runaway Pony creation. Each product is a masterpiece of Runaway Pony as a designer boutique clothing and offers an exceptional characteristic of a high-end children’s clothing line, “baked” to perfection, made right here in America.
Runaway Pony online boutique offers a store credit or an exchange only within 14 days of receipt of product for items purchased on our website or through our Social Media and Paypal. No returns are offered unless the garment is defective. A store credit with no expiration date may be applied for you to use in the future. If you must return the defective product to us, you must do so within 14 days of receipt. In the case of returned items, the original shipping & handling charge will be deducted fom the total refund. Additional 15% restocking fee will be charged.
How to contact us for an exchange, store credit or a return:
1) Email firstname.lastname@example.org with your order number & reasons for exchanging your purchase.
2) Please note that your email must be sent within 14 working days of receiving the item(s).
3 ) Wrap the item securely.
Post the item at your local post office – we strongly recommend that you request proof of postage for your records.
Please ship to:
117 W 9th Street, Suite 103
Los Angeles, CA 90015