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Shipping + Delivery

Shipping to the U.S.

We are happy to offer free shipping for qualifying orders of $75 and up. Free shipping applies to runawaypony.com online orders shipped via ground shipping and totaling $75+ after applicable discounts and before shipping, handling and taxes are added. All orders received before 12:00pm PST Monday – Friday are processed within 2 business days of payment verification. Most orders are shipped via Standard shipping which will be delivered via USPS First Class Mail within 3-6 business days of order processing.

Shipping charges are per address. Qualifying orders totaling $75+ and including shipments to multiple addresses will receive free shipping.

Please note that shipping charges and delivery times go into effect the business day after you place an order.

US Standard 5-10 Bus Days: $8

US Rush 2-5 Bus Days: $12

US Express Next Bus Day: $45

*Overnight orders must be submitted Monday through Thursday by 11am PT. USPS orders placed on Thursday after 11am PT through Friday 11am PT will arrive on Monday. USPS orders placed on Friday after 11am ET and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii or P.O. Boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service.

Shipping International

We use the United States Postal Service (USPS) to ship international packages. You will not pay brokerage charges associated with other companies. Some countries will be subject to Express shipping.

First Class Mail International

First Class transit times can be anywhere from 14-25 business days depending on the destination and your country’s policies, customs and shipping times. Orders exceeding three pounds will be charged additional shipping based on the weight. You will be notified before your item ships should there be additional shipping charges. We are not responsible for delays and have no control over shipping times.

First Class Mail International does not offer tracking while in transit, we can only confirm delivery.

Express Mail

Runaway Pony also offers expedited shipping. Expedited shipping offers tracking for your package while in transit. Transit times are typically 6-10 days to reach the destination country. Please be aware that delivery will depend on how fast customs processes your package which can exceed 6-10 days and we are not responsible for these delays as they are levied by the destination country.

Shipping Promotions and Free Shipping Coupons

Free shipping promotions or free shipping coupons do not apply to international orders unless otherwise noted.

Transit Times

Runaway Pony is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.

Customs and Duties

Your order may be subject to import tax, duties or customs which may levied once your shipment reaches your country. Runaway Pony is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be.

We are required by law to disclose the full amount of the package.

Refused Shipments

Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges plus a restocking fee of 15%. This amount will be subtracted from your refund.

Currency

All prices are listed in US dollars. The rate of exchange you pay is determined by the bank which issues your credit card, but it will coincide with the current rate of exchange.

Last updated May 19, 2017.